Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have subscribed to or availed through the Platform. Under this policy:
Cancellation requests will only be considered if made within 7 days of placing the order or subscribing to the service. However, cancellation requests may not be entertained if the service has already been activated or the subscription has been fulfilled on the Platform.
NIQAHPORTAL does not accept cancellation requests for services that have been fully delivered or consumed. However, a refund or adjustment may be considered if the user establishes that the service provided does not meet the described specifications or quality standards as outlined on the Platform.
In case of any issue with the service availed, please report it to our customer service team. The request will be reviewed once the team has verified the concern at its own end. This should be reported within 7 days of availing the service. In case you feel that the service received is not as described on the Platform or as per your expectations, you must bring it to the notice of our customer service within 7 days. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding any service that involves a third-party provider, please refer the issue to the concerned third party as per their own grievance resolution mechanism.
In case of any refunds approved by NIQAHPORTAL, it will take 7 days for the refund to be processed and credited to you.